After-sale Services

Hengji Service Excellence: Accountability Built-In

At Hengji Magnetic & Electric, our partnership with customers extends far beyond the initial sale. We have engineered a uniquely accountable after-sales service ecosystem, designed not just to react to issues, but to prevent them. Our core philosophy rests on Proactive Prevention, Specialized Expertise, and Unmatched Accountability.

Our Foundational Innovation: The Original Assembler Accountability Program

This program is the bedrock of our service commitment, turning a standard warranty into a powerful promise of quality.

• How It Works: If a manufacturing-related issue arises within the warranty period, we dispatch the exact same technician who built your equipment to resolve it at your site.

• Why It Matters: This direct link between the craftsman and the product ensures an unparalleled sense of ownership. Our technicians are intrinsically motivated to build every unit to the highest standard, knowing they are personally responsible for its long-term performance. For you, this means repairs are handled by the person who knows the machine best, guaranteeing a definitive solution and minimal downtime.

Expert Support: A Team of Specialists, Not Generalists

We ensure every technical challenge is met with deep expertise. Our dedicated engineer team is structured by specialization:

• Mechanical Installation Engineers for precise setup and training.

• Low-Voltage & Automation Engineers for control systems and electrical diagnostics.

• Programming & Systems Engineers for PLC and advanced interface optimization.

• Maintenance & Repair Engineers for ongoing upkeep.

This specialized structure means you receive targeted, efficient, and expert support for any specific need, eliminating the inefficiencies of a generalist approach.

Clear-Cut Warranty & Proactive Guidance

We believe in transparent policies and proactive support to ensure your operational success.

• Warranty: A straightforward One-Year Warranty on all products, covering manufacturing defects.

• Pre-Sale Support: Our service begins at installation. We emphasize thorough pre-use consultation and encourage collaboration during setup to prevent potential issues, embodying our “prevention over cure” ethos.

In Essence

The Hengji advantage is a seamless system where superior initial quality, driven by the Original Assembler program, reduces the need for service. When support is required, our Specialized Expert Team delivers precise solutions. This integrated approach provides a predictable, reliable partnership for the entire lifecycle of your equipment, giving you true peace of mind.